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Membership Service Representative

DEPARTMENT

U.S. Ski & Snowboard Member Service division oversees the development and implementation of membership operations and customer service programs for U.S. Ski & Snowboard members and clubs. The division works under the Chief Financial Officer.

 

POSITION SUMMARY

Responsible for assisting in operations management of U.S. Ski & Snowboard’s member service department in customer service, data processing, inquiry management and basic membership information and benefit fulfillment. The position is a non-exempt, hourly position

 

ATTRIBUTES

* Customer service and data entry experience with strong attention to detail

* Possesses strong organizational skills

* Able to work toward goals and deadlines

* Experience with databases, Microsoft Office Suite and aptitude for learning new software programs

* Strong verbal and written communication skills for use in customer communications

* Strong work ethic and desire to be a part of a team

* Experience with social media

* Enjoys operational work in an office environment

 

Specific Responsibilities:

 

Customer Service and Data Entry - Responsible for accurate and timely data entry as assigned. Manage incoming and outgoing calls and emails as assigned. Provide online chat support as needed. Open and sort mail. Prepare incoming registrations for processing as needed. Manage problem files for completion.

 

Membership Information Development - Assist in development of appropriate membership information and registration materials.

 

Background Screening – Assist in background screening operations including phone and email follow up with coaches, officials, club volunteers and clubs.

 

Fast Start Coaching Course - Assist in Fast Start Coaching Course operations including phone and email follow up with coaches and clubs.

 

SafeSport Training – Assist in SafeSport training operations including phone and email follow up with coaches, officials, club volunteers and clubs.

 

Fulfillment Coordination – Assist in the operations of programs to fulfill membership program inclusions.

 

FIS – Assist in FIS operations including processing, activating and creating FIS licenses.

 

NASTAR – Assist in providing member support and resolving member concerns.

Background Required

The position requires a person who is a proven self-starter and can manage multiple projects start to finish. Experience in computer data processing management, and task scheduling, and managing projects. Specific experience in working in a customer service environment is essential. General office skills including Microsoft Office, Internet familiarity and strong computer skills required.

 

Reporting Structure

The position reports directly to the Member Service Manager. The position requires regular interfacing with Athletics including Competition Services, Coaches Education, as well as Events and MIS.

 

Schedule & Term

The position is a seasonal position with the basic U.S. Ski & Snowboard workweek of 8 a.m. to 5 p.m. Monday through Friday. Weekends will be required during peak times of the season (October – March). Hours and length of employment to be determined by MS Director.

 

US Ski & Snowboard is an equal opportunity employer

Interested candidates are encouraged to apply by completing the U.S. Ski & Snowboard employment application (refer to the References Section on the right), or click HERE attaching a cover letter and/or résumé and submitting via the online employment application.